Rules for Entry & Voting

Conditions of Entry

  1. All conveyancing firms in the UK can enter.
  2. Firms who wish to enter must have been trading on or before 1st January 2017.
  3. Firms/branches operating in a specific geographical area can enter the Regional Conveyancer Category.
  4. Firms with 2 to 5 branches can choose to enter the Best Local Group (min. entry 2 branches)
  5. Firms with 6 to 20 branches can choose to enter the Best Regional Group (min. entry 6 branches)
  6. Firms who offer a national service can enter the National Conveyancer Category.

Conditions for Voting

  1. All clients you have completed the conveyancing for a residential sale, purchase, remortgage or equity release from 1st September 2017 up to 31st August 2018 are eligible to rate you.
  2. Clients may only vote once for each completion by submitting our online survey.
  3. Members of staff AND ex staff may not complete a survey for the same firm.
  4. New members of staff (who have accepted a position at the firm but not yet started) who are a client of the firm may NOT complete a survey.
  5. Immediate relatives of staff (spouse, partner, parents or children) are not allowed to complete the survey of behalf of the firm that the relative works for.

Conditions for Completing Questionnaires

  1. Surveys must be completed by 31st August 2018 by 12 noon.
  2. Surveys are CONFIDENTIAL and therefore must be completed by the client NOT by a staff member at the conveyancing firm on their behalf.
  3. Clients must not be influenced by the conveyancing firm while completing the survey.
  4. Surveys may not be completed over the phone by staff on behalf of clients.
  5. Surveys cannot be completed by clients in branch (our voting system tracks IP addresses).
  6. Surveys completed without valid contact details may be deleted.

Scoring

  1. Local/regional firms taking part must have a minimum of 15 surveys completed by clients for each branch taking part.
  2. National firms taking part must have a minimum of 100 surveys completed by clients.
  3. The FINAL SCORE for each firm will be calculated by taking the Average % Score and weighting this by the % Bonus achieved – determined by the total votes received.

The ESTAS Group reserve the right to disqualify any firm who does not abide by the above rules.

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